Privacy Policy
Last Updated: October 2025
Introduction
Vertex Learning is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website and educational programmes.
By using our services, you consent to the data practices described in this policy. We comply with Singapore's Personal Data Protection Act (PDPA) and maintain appropriate security measures to protect your information.
This policy applies to all visitors, programme participants, and users of Vertex Learning services.
Information We Collect
Personal Information
We collect personal information that you provide directly to us when you:
- Inquire about programmes: Name, email address, phone number
- Enroll in programmes: Educational background, professional experience, identification documents
- Make payments: Billing information, payment method details (processed securely through third-party payment providers)
- Communicate with us: Correspondence content, feedback, support requests
Usage Data
We automatically collect certain information when you visit our website:
- Device information: IP address, browser type, operating system, device identifiers
- Browsing data: Pages visited, time spent on pages, links clicked, referral sources
- Cookie data: Preferences, session information, analytics data (see our Cookie Policy)
Educational Data
For enrolled participants, we also collect:
- Assignment submissions and project work
- Assessment results and progress tracking
- Participation in discussions and collaborative activities
- Attendance and engagement records
How We Use Your Information
Programme Delivery
To provide educational services, communicate programme details, manage enrollment, assess learning progress, and issue completion documentation.
Communication
To respond to inquiries, send programme updates, provide technical support, and share relevant educational opportunities (with your consent for marketing communications).
Payment Processing
To process payments, manage billing, issue receipts, and maintain financial records in accordance with legal requirements.
Service Improvement
To analyze usage patterns, improve programme content, enhance website functionality, and develop new educational offerings.
Security and Legal Compliance
To protect against fraud, ensure platform security, comply with legal obligations, and enforce our terms of service.
Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for marketing communications or optional data collection
- Contract: To fulfill our obligations in providing educational services you have requested
- Legitimate Interest: For business operations, fraud prevention, and service improvement
- Legal Obligation: To comply with tax regulations, financial reporting, and other legal requirements
Data Retention
We retain your personal data for different periods depending on the purpose:
After retention periods expire, we securely delete or anonymize personal data. Some data may be retained longer if required by law or for legitimate business purposes.
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who assist with:
- • Payment processing (secure payment gateways)
- • Cloud hosting and data storage
- • Email communications and marketing platforms
- • Analytics and website optimization
These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to continued privacy protection.
We do not sell your personal data to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest using industry-standard protocols
- Secure authentication and access controls limiting data access to authorized personnel
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Incident response procedures including breach notification within 72 hours when required
While we strive to protect your personal data, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Rights
Under Singapore's Personal Data Protection Act, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you and information about how we use it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for the purposes collected or when you withdraw consent.
Right to Data Portability
Request transfer of your data to another service provider in a structured, commonly used format.
Right to Object
Object to processing of your personal data for direct marketing or other purposes based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for data processing at any time, though this does not affect prior processing based on consent.
To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.
International Data Transfers
Your data is primarily stored and processed in Singapore. If we transfer data internationally, we ensure adequate protection through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions recognizing equivalent data protection standards
- Your explicit consent for specific transfers
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Email notification to registered participants
- Prominent notice on our website
Your continued use of our services after changes constitute acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact us:
Vertex Learning
68 Orchard Road, Plaza Singapura, Singapore 238839
+65 6825 4917
You also have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe we have not handled your personal data appropriately.